Effective 9 November 2026. This policy applies to FaexDev projects and recurring services. The written proposal and our Terms of Service define each project’s scope and payment schedule.
Project cancellation
A project deposit is 50% of the agreed fee. Once work has started, the deposit is non-refundable because it covers discovery and reserved production time. If the client cancels before the build starts, the deposit is retained and no further charges apply.
If the client cancels during the build, they pay for work completed up to cancellation, calculated proportionately against the agreed plan cap. We credit the deposit against that amount and invoice any remaining balance. After delivery and final payment, project fees are not refunded; defects in the agreed deliverables are covered by the 60-day warranty in our Terms.
Monthly services
Website as a Service (WaaS) may be cancelled with 30 days’ notice. Payments already made are not refunded. Website ownership transfers only after the 12 monthly payments and full payment as described in our Terms.
Care and Care Plus require 30 days’ cancellation notice. The current prepaid month is non-refundable; the minimum term in the agreed Care plan still applies.
To request cancellation or discuss a billing issue, email [email protected].